Refund Policy

We require all clients to pay 100% of their service as their retainer fee for the appointment  at the time of booking. This retainer is refundable if you provide at least 24 hours’ notice to cancel or reschedule your appointment. After the 24-hour window, the retainer becomes non-refundable. We allow a 7-minute grace period for all appointments; however, after the 8th minute, your appointment will be automatically canceled. If you are running late, please contact us at 210-251-3301 as soon as possible. Same-day cancellations will result in the loss of your 50% retainer deposit. If you need to reschedule on the day of your appointment, you must reschedule within 1 hour of your scheduled time. You may reschedule once using the remaining 50% credit, and your new appointment must be booked within 14 days of the original appointment. No-call, no-show appointments automatically forfeit the retainer deposit entirely and may result in future booking restrictions. Members should note that if an appointment is canceled within 24 hours of the scheduled time, the monthly wax for that cycle will be forfeited. We value your time and appreciate your understanding as we maintain fairness and respect for both our guests and our specialists.

By booking an appointment, you acknowledge that you have read and agree to the following. All payments made to reserve an appointment are considered retainer fees. Retainer fees are only refundable if you cancel or reschedule in accordance with our cancellation policy.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.